Cancellation Policy

Full payment is required upon reservation.

48 hours in advance: 5% Administration non-refundable

  • Within a period greater than 48 hours before the activity, it is possible to modify your reservation without any transaction fee.
  • In case you are unable to be present due to illness, it is possible to fully refund the person concerned, with valid proof from a doctor.

Less than 48 hours : 100% non-refundable

 For groups of 10 people and more, please contact us to find out our policy applicable to you.  

Note : D-Tour conducts operations in all weather conditions , with some exceptions:

  • Extreme weather
  • When there is a foreseeable risk
  • When there are insufficient bookings
  • And or any other event beyond our control.

In these situations, the tour will be postponed to another date suitable to you, or there will be a full refund.

Risk Acknowledgement Form and Liability Waiver

All guests must read and sign an Assumption of Risk Agreement before participating in any activities with D-Tour.



Health and Safety of Participants

We ask all participants with allergies to carry their medication with them and notify their guide.
People doubting their skills, their physical abilities, or their emotional health should consult their doctor before participating in a tour.

D-Tour reserves the right to cancel or suspend any activity where one or more participants adopt an attitude or behaviour that could endanger themselves, other participants, or the dignity of the environment.

In such cases, there will be no refund.